Terms and conditions

1. SUBJECT AND APPLICATION OF THE GENERAL TERMS AND CONDITIONS

1.1. These general terms and conditions are intended to regulate the relations regarding the access and use of the platform https://Mindromeda.com between “MINDROMEDA” EOOD, on one hand, and the Users of the platform, on the other hand.

1.2. Mindromeda.com is an online platform providing the User with the opportunity to purchase a Service – Consultation with a specialist in the relevant field (“The Specialist/s”), after registration by the User and by making a request and paying the appropriate price, in compliance and strict observance by the User of these General Terms and Conditions.

1.3. The specialists in the platform have the necessary qualification and experience to provide the consultations they offer.

1.4. These General Terms and Conditions govern the use of the Mindromeda.com platform located at http://www.Mindromeda.com. The general conditions are published in a prominent place and are available to every visitor.

1.5. Mindromeda.com does not provide medical services through the platform and does not perform medical activities within the meaning of the Health Act, the Medical Establishments Act and other regulations in the field of healthcare.

2. ABOUT Mindromeda.com

2.1. Information pursuant to Electronic Commerce Act and Consumer Protection Act

Name: MINDROMEDA Ltd.

Seat and registered address: 3 Okolovrasten put Blv., Manastirski livadi, Vitosha District, city of Sofia, 1618, Bulgaria

Communication and Management address: 3 Okolovrasten put Blv., Manastirski livadi, Vitosha District, city of Sofia, 1618, Bulgaria

Contacts: E-mail address: data@mindromeda.com; tel. number: +359876266206

Registered in public registers: UIC: 206452021

Administrative Authorities:

Ø Commission for Personal Data Protection

Address: 2 Prof. Tsvetan Lazarov Blvd., city of Sofia, Bulgaria

Tel. number : +3592 940 2046

fax: +3592 940 3640

E-mail: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

Ø Commission for Consumer Protection

Address: “4A, “Slaveikov” square, Sofia, fl.3,4 and 6

Tel. number: +3592/ 980 25 24

Fax: +3592/ 988 42 18

Call center: 0700 111 22

Website: www.kzp.bg

3. REGISTRATION PROCEDURE

3.1. When using the online platform Mindromeda.com, the User must create their user account by correctly filling in the on-line electronic registration form located on the Internet address https://Mindromeda.com.

3.2. When registering, Users must enter the following personal data correctly: name, surname, email address and password.

3.3. When registering, Users are required to declare that they have reached the age of 18. Users under the age of 18 are not allowed to knowingly register on the platform. If the parent or guardian of a person under the age of 14 knows that he/she is registered in the platform and has provided his/her personal data, they must immediately inform Mindromeda.com, and whether they agree with the registration or not, as in the latter case the registration will be terminated.

4. SERVICES PROVIDED

4.1. Platform users can perform the following actions:

a) registration and maintenance of own user account in the platform;

b) possibility to choose a Service – a consultation, provided by the Specialists registered in the platform;

c) possibility to choose a specific Specialist to provide the selected consultation;

d) possibility to book an appointment with the Specialist chosen by the User;

e) possibility to pay the price of the consultation;

f) a right to cancel an appointment for consultation booked and paid for, subject to the conditions specified in Section 7 (Right of withdrawal) of these General Terms and Conditions.

4.2. The services in the platform are provided on the basis of a contract under general conditions, concluded between Mindromeda.com and the respective User.

4.3. The Contract enters into force upon acceptance of these General Terms and Conditions by the User. Acceptance of these General Terms and Conditions by the User is done by marking the field (checkbox) “I have read the General Terms and Conditions and accept them” within the registration procedure, which is an electronic statement within the meaning of the Electronic Document and Electronic Certification Services Act.

4.4. It is assumed that the electronic statements made by registered Users, through their user account on Mindromeda.com are made by the person specified in the data of the account provided by the User during the registration procedure.

4.5. When the User has successfully created an account in the platform, the technical steps to book an appointment for a consultation with a Specialist through the platform are the following:

a) login to the user account;

b) choose any of the types of consultations provided by the Platform Specialists;

c) select a specific Specialist to conduct the consultation;

d) book an appointment for a specific day and time of the day for a consultation with the respective Specialist;

e) pay the price for the consultation through one of the payment methods in the platform.

4.6. After payment of the price for the consultation, the User receives at the e-mail address specified in his user account, a message from the platform, which confirms the day and time of the consultation. In the e-mail message from the platform there is an individually generated link to an online room in a platform for online meetings, through which the consultation with the Specialist will be carried out.

5. PAYMENT OF THE PRICE

5.1. Payment of the price for consultation can be made by any of the following payment methods:

a) Through the Revolut system – in accordance with the conditions for making payments through Revolut, available at www.revolut.com. On the payment screen the User should enter the data of their Revolut card and secret identification code, after which the payment with the Revolut card is authorized. Upon successful payment, Revolut returns a response for the successful transaction. In case of unsuccessful payment Revolut returns a response for unsuccessful transaction.

b) Through the Stripe system – in accordance with the conditions for making payments through Stripe, available at www.stripe.com. On the payment screen the User should enter the data of their debit / credit card and secret identification code, after which the payment with the card is authorized. Upon successful payment, Stripe returns a response for the successful transaction. In case of unsuccessful payment Stripe returns a response for unsuccessful transaction.

c) Payment through Individual Code / Unique Corporate Code – when choosing this method of payment, the User should enter the Individual Code / Unique Corporate Code in the respective field in the process of booking an appointment for consultation. In case the entered code is correct and valid, the system of Mindromeda.com will return a response for a successfully applied code. In this case the User will not have to pay the price of the consultation. In case the code is entered incorrectly, or the code is invalid (expired, attempted re-use, etc.), the system of Mindromeda.com will return a response for a failed code. In this case, the User may enter another code or have to pay the price of the consultation by one of the other payment methods supported by the platform.

5.2. (1) Payment of the price can be made through a code issued by Mindromeda EOOD. The codes may be: Individual Code for clients – individuals, and Unique Corporate Code for clients – legal entities. When issuing a code, it is loaded with the corresponding number of consultation sessions, prepaid by the Client (User or Legal entity).

(2) After successful payment of the price for consultation by code, the system of Mindromeda.com reports as used one session and the number of sessions loaded in the code is reduced by one.

(3) After using all sessions loaded in the code, it becomes invalid and can no longer be used.

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. Mindromeda.com provides Users with access to the services offered on the platform only in accordance with the provisions of these General Terms. Mindromeda.com reserves the right to change the scope of the services, the ways of their provision and the information content of the platform, incl. extend or restrict them, at any time, without the need to notify Users in advance of these actions.

6.2. Mindromeda.com monitors the process of providing the service and when technical problems are identified, the necessary measures will be taken to eliminate the problems as soon as possible, depending on the technical specification of the specific problem.

6.3. Users are obliged to pay, and Mindromeda.com is entitled to receive the price of the consultations selected by the Users.

6.4. Users have the right to be provided with the services in compliance with the applicable legislation and in accordance with these General Terms and Conditions.

6.5. All actions of the Users, contrary to these General Terms and Conditions, as well as all actions that may or could result in violation of the platform and the services provided by it, or of the activities of Mindromeda.com generally, as well as all actions that lead or could lead to a violation of the rights and legitimate interests of Mindromeda.com and / or the Specialists, will be considered by Mindromeda.com as a violation of these General Terms and Conditions.

6.6. In case of violation of these General Terms and Conditions, Mindromeda.com has the right to take immediate actions against the respective User, provided for in these General Terms and Conditions and in the applicable legislation.

6.7. Users are not entitled in any way to transfer to third parties their rights or obligations, or to provide third parties with the opportunity to exercise in whole or in part their rights arising from their relationship with Mindromeda.com in connection with the use of services provided by the platform.

6.8. Users have the right to request and receive information from Mindromeda.com regarding the terms and conditions of use of the platform and the services provided by it.

6.9. Users have the right to notify Mindromeda.com of any problems they find related to the use of the platform (including errors, technical difficulties, etc.) to the following e-mail: feedback@mindromeda.com .

6.10. (1) In case of obstacles the chosen Specialist to conduct a consultation booked and paid for by the User, Mindromeda.com is obliged to notify the User no later than 24 hours before the time of the appointment. In this case the User has the right to:

a) book a new appointment for consultation with the same or another Specialist without additional payment, or

b) be reimbursed in full the price paid for the consultation. The reimbursement of the amounts is carried out under the conditions of art. 7.6. below.

(2) In case of obstacles the chosen Specialist to conduct a consultation booked by using a voucher, Mindromeda.com is obliged to notify the User no later than 24 hours before the time of the appointment. In this case the User has the right to book a new appointment for consultation with the same or another Specialist without additional payment.

6.11. (1) In case consultation booked and paid for is not conducted due to reasons which are not User’s fault, the User has the right to:

a) book a new appointment for consultation with the same or another Specialist without additional payment, or

b) be reimbursed in full the price paid for the consultation. The reimbursement of the amounts is carried out under the conditions of art. 7.6. below.

(2) In case consultation booked by using a voucher is not conducted due to reasons which are not User’s fault, the User has the right to book a new appointment for consultation with the same or another Specialist without additional payment.

6.12. In case consultation booked and paid for by the User is not conducted due to the fault of the User and without the latter having exercised their right of withdrawal under section 7 of these General Terms, the User is not entitled to a refund of the price paid.

6.13. After the consultation, the User has the right to send feedback regarding the provided consultation to the following e-mail address: feedback@mindromeda.com.

6.14. In case User sends a negative feedback regarding a provided consultation to the e-mail address: feedback@mindromeda.com, Mindromeda.com has the right to contact the User to clarify the circumstances that led to the negative feedback.

7. RIGHT OF WITHDRAWAL

7.1. (1) User has the right to cancel an appointment for consultation booked and paid for not later than 24 hours before the appointment and instead book another appointment for consultation with the same or another Specialist. In this case, the price paid for the initial appointment for consultation will be considered paid for the new appointment for consultation booked by the User with the respective Specialist.

(2) In case the User re-cancels their appointment booked and paid for the User has the following rights:

a) in case the User re-cancels their appointment not later than 48 hours before the appointment, Mindromeda.com fully refunds the price paid by the User for the consultation.

b) in case the User re-cancels their appointment less than 48 hours before the appointment, the User is not entitled to a refund of the price paid for the consultation.

7.2. The user has the right to cancel an appointment for consultation booked and paid for not later than 48 hours before the appointment. In this case Mindromeda.com fully refunds the price paid by the User for the consultation.

7.3. In case the User cancels an appointment for consultation booked and paid for less than 48 hours before the appointment, the User is not entitled to a refund of the price paid for the consultation.

7.4. (1) A user who has paid for a consultation through an Individual Code / Unique Corporate Code under art. 5.1., “C” in connection with art.5.2. of these general terms and conditions, has the right to cancel the originally booked appointment only once. The User can use their right to cancel not later than 24 hours before the appointment and instead book another appointment for consultation with the same or another Specialist.

(2) A User, who paid for a consultation through an Individual Code / Unique Corporate Code under art. 5.1., “C”, does not have the right to re-cancel their appointment. In case the User re-cancels their appointment, the system of Mindromeda.com reports as used one session and the number of sessions loaded in the code is reduced by one.

(3) At the next booked appointment for consultation paid by code, the system of Mindromeda.com will report 1 (one) new session as used.

7.5. User can cancel an appointment through their user account. In case of technical problems, the User should contact Mindromeda.com at the e-mail address for correspondence specified in these General Terms and Conditions.

7.6. All amounts subject to refund by Mindromeda.com in accordance with these General Terms and Conditions shall be paid to the User no later than 10 days from the date of occurrence of the grounds for the refund. Mindromeda.com refunds the amounts received using the same method of payment used by the User in the initial payment unless the User has expressly agreed to use another method of payment and provided that this does not involve costs for the User.

8. PERSONAL DATA PROTECTION

8.1. Mindromeda.com is committed to ensuring the integrity of the information provided by Users that contains personal data. The processing of personal data in the platform is carried out in accordance with the Privacy Policy, prepared in accordance with the requirements of the General Regulation on Data Protection and the Personal Data Protection Act.

8.2. The platform uses various providers who can use tracking technology, expressed in small text files, collectively called “cookies”. They are used on the personal device of the Users when visiting the platform. Cookies are used to personalize the user experience and choices (e.g. language preferences), as well as to obtain more information about how to use the platform. The type, collection and use of cookies are carried out in accordance with the adopted Privacy Policy.

9. LIABILITY

9.1. Users are responsible for the accuracy and confidentiality of their access data to the platform, or any other data provided in connection with the use of services provided on the platform (including registration, payments, etc.)

9.2. Users are responsible for all actions that are performed by using their user accounts, in case the Users have not notified Mindromeda.com, in accordance with Art. 9.3.

9.3. Users are required to notify Mindromeda.com of any identified case of unauthorized access to their user accounts, as well as whenever there is a risk of such access.

9.4. Mindromeda.com is not liable for damages resulting from the use or inability to use the platform, including damages caused by malware, viruses or inaccuracies in the information, unless such damages result from intentional misconduct or gross negligence on the part of on Mindromeda.com.

9.5. The quality of the consulting service requested through the platform is the sole responsibility of the Specialist who provided it. Mindromeda.com is not responsible for acts, actions, behavior, deeds and / or negligence on the part of the Specialists. All complaints in connection with the received professional advice provided by the Specialists should be addressed to the respective Specialist.

10. COPYRIGHT

10.1. MINDROMEDA EOOD with UIC 206452021, is the holder of all intellectual property rights over the platform and its content, incl. program codes and software solutions, databases, text and graphic images and any other information stored on the servers of Mindromeda.com, subject to copyright within the meaning of the Copyright and Related Rights Act.

10.2. The intellectual property rights on the platform and its content may not be reproduced, modified, transferred or used for any purpose without the prior written permission of MINDROMEDA EOOD.

10.3. Any permission given on paper by the manager of MINDROMEDA EOOD or by another person authorized by him is considered a written permission. Any permission given in electronic form through an electronic document signed with a qualified electronic signature is also considered a written permission.

11. TERMINATION

11.1. Mindromeda.com has the right to terminate the provision of the service to Users in case the latter violates their obligations related to the use of the provided services, and the provision of the service may be resumed upon elimination of the violation and its consequences. In any cases under the previous sentence, Mindromeda.com notifies the Users about the termination of the service by sending a message to the e-mail address specified in their user account.

11.2. In case of violation of a provision of these General Terms and Conditions, Mindromeda.com has the right at its discretion to delete the registration of the User, informing them by sending a message to the e-mail address specified in their user account.

11.3 In case of violation of a provision of the current legislation or these General Terms and / or in case of violation of the rights and legitimate interests of Mindromeda.com, the Specialists or other third parties, Mindromeda.com has the right to:

a) undertake legal actions for prevention and / or cessation of the violation, committed by the User;

b) notify the competent authorities, incl. to provide them with the data of the respective User, which Mindromeda.com has at its disposal;

c) notify the holders of affected rights and legal interests for identified violation, committed by User, incl. to provide them with the data of the respective User, which Mindromeda.com has at its disposal;

d) take other actions admissible by law at its own discretion.

11.4. The user may at any time request Mindromeda.com to delete their User account. In this case, the deletion of the User account is performed immediately after all consultations validly booked and paid for by the User are conducted.

12. FINAL PROVISIONS

12.1. The headings in these General Terms and Conditions are used for convenience only and do not affect the interpretation of individual texts, including the will of the Parties.

12.2. Mindromeda.com reserves the right to change these Terms and Conditions at any time. Upon making a change, the updated version of the General Terms and Conditions will be published on the platform and will take effect immediately after its publication. Mindromeda.com sends an informational email about the update of the General Terms and Conditions, as they enter into force for registered Users immediately upon receipt of the message from Mindromeda.com.

12.3. All disputes arising between the parties shall be settled in a spirit of understanding and good will. In the event that no agreement is reached, all unresolved disputes arising out of or relating to the contract between the parties, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, and disputes to fill gaps in the contract, or its adaptation to new circumstances may be resolved by the competent court.

12.4. In the event of a dispute, the User may contact the Conciliation Commission of the Consumer Protection Commission: https://kzp.bg/pomiritelna-komisiya and file a complaint on the website for online dispute resolution:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=BG

12.5. In the event that any of the provisions of the General Terms and Conditions is declared invalid, this clause will not apply, without prejudice to the applicability of the rest of the General Terms and Conditions.

12.6. The provisions of the applicable Bulgarian legislation shall apply to the issues not settled in these General Terms and Conditions.