| GENERAL TERMS AND CONDITIONS |
| 1. SUBJECT MATTER AND APPLICATION OF THE GENERAL TERMS AND CONDITIONS |
| 1.1. These general terms and conditions are intended to regulate the relations concerning access to and use of the platform https://mindromeda.com (hereinafter referred to as the “Platform(s)”) between “MAINDOMEDA” Ltd. (hereinafter referred to as the “Company”) on the one hand, and the Users of the platform on the other hand. Users of the platform may be Consumers or Corporate Clients of the Company. |
| 1.2. Consumers are persons who, through the Platform, purchase and/or use a consultation service with a specialist in the relevant field (hereinafter referred to as “Specialist(s)”), after submitting a request and paying the relevant price, in accordance with and in strict compliance with these General Terms and Conditions. |
| 1.3 An employer company is a legal entity that has entered into an individual contract with the Company, under which the company’s employees can use the Service – consultation with a specialist in the relevant field – through the Platform. The Company and the Employer Company agree in an individual contract on specific terms and conditions in their relations in connection with the use of the Platform. For all other matters not covered by the individual contract, these General Terms and Conditions shall apply. |
| 1.4. An employee of the employer company is also considered a User of the Platform within the meaning of Article 1.2. above and has all the rights and obligations set out in these General Terms and Conditions. |
| 1.5. The specialists on the Platform have the necessary qualifications and experience to provide the consultations they offer. |
| 1.6. These General Terms and Conditions are published in a prominent place and are accessible to every visitor. |
| 1.7. The Company does not provide medical services through the Platform and does not perform medical activities within the meaning of the Health Act, the Medical Establishments Act and other normative acts in the field of healthcare. |
| 2. PLATFORM DATA |
| 2.1. Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:Platform administrator:Name: “MAINDOMEDA” EOODRegistered office and management address: Sofia, 1618, Vitosha district, Manastirski Livadi residential area, Okolovrasten Pat Blvd. No. 3 Address for conducting business and address for consumer complaints: Sofia, 1618, Vitosha District, Manastirski Livadi Residential Area, Okolovrasten Pat Blvd. No. 3Correspondence details: E-mail: ask@mindromeda.comTel.: +359876266206Entry in public registers: EIK 206452021 Supervisory authorities:Personal Data Protection CommissionAddress: Sofia, 2 Prof. Tsvetan Lazarov Street Tel.: (02) 940 20 46Fax: (02) 940 36 40Fax: (02) 940 36 40E-mail: kzld@government.bg, kzld@cpdp.bgWebsite: www.cpdp.bgConsumer Protection CommissionAddress: 1000 Sofia, 4A Slaveykov Square, floors 3, 4 and 6, Tel.: 02 / 980 25 24Tel.: 02 / 980 25 24Fax: 02 / 988 42 18Hotline: 0700 111 22Website: www.kzp.bg |
| 3. REGISTRATION OF PLATFORM USERS AND PROVISION OF SERVICES |
| 3.1. The platform allows for the registration of two types of profiles – profiles of employer companies and profiles of users, including employees. |
| Registration of an employer company profile |
| 3.2. Employer company profiles are created by the Company after concluding a contract with the respective employer company and under the terms and conditions thereof. 3.3. The employer company profile includes the following data:data about the legal entity:company administrator details; available corporate budget (in euros) provided by the employer company for use by employees through the Platform, as well as the period of validity/use of this budget; information about prepaid vouchers provided to the employees of the employer company, conditions of use, and validity periods for their use. The company administrator is a person (employee, manager of the employer company) who is expressly specified in the individual contract between the company and the Company. This person has the full right to dispose of the company’s profile and perform the actions described in Article 3.4 below. All actions performed by the company administrator are considered to be validly performed on behalf of and for the account of the employer company by a person authorised for this purpose. |
| 3.4. After registering an employer company profile on the Platform, the company administrator may perform the following actions: |
| view Users who are employees of the company, including:a list of all Users regardless of their status; view Users that the company Administrator has validated as company Employees; view Users who have declared that they are employees of the company but are awaiting validation as such by the company Administrator; information about Users who have been removed by the company Administrator (“Rejected Users”). |
| validates (approves) Users as employees of the employer company; |
| removes Users when they no longer have the status of employees of the employer company or when they will no longer be allocated a corporate budget or corporate vouchers that the User can use at the expense of the employer company. Removal results in the termination of the ability to use corporate funds, but does not affect the employer company’s profile and the right to use the Platform; |
| to allocate the specified corporate budget or vouchers that validated Users can use to pay for a consultation with a specialist at the expense of the employer company; |
| make the following inquiries:total number and value of corporate vouchers and budget that the employer company has allocated to its validated Users;total number of corporate vouchers used and budget that the company’s validated Users have spent on paying for consultations with specialists that have already taken place;total number of blocked corporate vouchers and amount of the budget that the company’s employees have used to request consultations with specialists, which consultations are yet to be held;the number of corporate vouchers and/or budget allocated to a specific employee of the employer company;the number of corporate vouchers and the amount from the budget that a specific employee of the employer company has used.The employer company does not have access to information about the consultations that a validated User has requested and conducted, their type or the specialist with whom they were conducted. |
| User Profile Registration |
| 3.5. In order to use the Platform’s functionalities, the Visitor must create an account by correctly filling in the online registration form. After filling in the required data, the Visitor must confirm that they are familiar with the Privacy Policy and that they agree to these General Terms and Conditions, agreeing to comply with them unconditionally. Upon registration, a contractual relationship arises between the User and the Company under the terms of these General Terms and Conditions. |
| 3.6. Users agree that all statements related to the creation of a profile on the Platform may be made electronically and through electronic statements. It is assumed that electronic statements made by a User are made by the persons whose personal data is specified in the registration form. |
| 3.7. After registering on the Platform, Users may perform the following actions: |
| select a service – consultation provided by the Specialists registered on the Platform;select a specific Specialist to provide the selected service – consultation, including viewing their schedule of available dates and times;book a date and time for the selected consultation via the online calendar. The booking is considered confirmed after successful payment or validated use of a corporate budget/voucher;pay for the consultation in euros (EUR) using a voucher, corporate budget provided by the employer, or a personal debit/credit card;receive confirmation and an individually generated link for an online meeting sent by email. The online meeting takes place through secure integration with the Google Meet service. The meeting is displayed in the Platform’s calendar.add the meeting to their personal calendar; for Specialists, the meeting can be automatically synchronised in Google Calendar only if a Google account is connected. The Platform does not require or receive access to Users’ calendars;exercise their right of withdrawal under the terms of Section 8 (Right of Withdrawal);participate in online consultations through the Platform, as the Platform does not record or store the content of online meetings;leave a rating and comment on the quality of the consultation with the relevant Specialist. |
| 4. CORPORATE BUDGET AND PAYMENTS |
| 4.1. Consultations on the Platform are paid for in euros (EUR) through the integrated payment system. |
| 4.2. Depending on the method of financing, payments can be made in one or more of the following ways:Through a corporate budget provided in advance by the employer company; Through a prepaid voucher provided by the employer company or purchased by the User;by direct payment in euros (EUR) by the User through the Platform’s payment operator. |
| 4.3. The management, financing and distribution of the corporate budget shall be carried out under the terms of an individual contract between the employer company and the Company, whereby the company may, at its discretion, distribute amounts from the corporate budget to its employees who are Users of the Platform. 4.4. (1) The administrator of the employer company distributes amounts from the corporate budget to the company’s employees who have created a profile on the Platform. (2) For the purposes of budget allocation, when creating their profile, the User shall indicate the name of the employer company by means of a unique code created by the same. (3) After declaring affiliation with an employer company, a request from the User for validation of their “Employee” status appears in the company’s profile.(4) After validation by the Administrator of the employer company, the latter may begin to allocate budget to those Users who will use it to pay for consultations with Specialists.(5) When allocating the budget, the Administrator of the employer company may:a) allocate amounts to specific employees;b) allocate the same amount to all validated employees. |
| 4.5. Payments on the Platform are made and processed through the payment operator MyPos, in accordance with its terms and conditions published at www.mypos.com. |
| 4.6. Payment for services and requesting consultations on the Platform are made on the basis of a contract concluded between the Company and the respective User in accordance with these General Terms and Conditions. |
| 4.7. The technical steps for payment by a registered User are as follows: |
| logging into the user profile with an email address and password; |
| select a service, specialist, date and time; |
| after selecting the payment method – corporate budget, voucher or direct payment in euros; |
| upon successful payment, the system confirms the transaction and it is displayed in the User’s profile;if the payment is unsuccessful, a message about the unsuccessful transaction is displayed on the screen and the reservation is not considered complete |
| 4.8. The contract for a paid service is considered concluded from the moment of successful payment and display of the transaction in the user profile. |
| 4.9. It is considered that separate contracts are concluded between the Company and the Consumer for each individual consultation requested and paid for. Each contract is independent in terms of subject matter, price, terms of cancellation, consumer rights and liability of the parties. |
| 5. PAYMENT FOR CONSULTATION |
| 5.1. The technical steps for requesting a consulting service with a Specialist through the platform are as follows: |
| logging into your user profile by identifying yourself with your email address and password; |
| select one of the types of consultations offered by the Specialists on the Platform; |
| select a specific Specialist to conduct the consultation; |
| book a date and time for the selected consultation; |
| paying for the consultation. Upon payment, the system automatically asks whether the User has a voucher:if there is an active voucher, it can be used in full or in part to cover the cost of the selected consultation;if the User does not have a voucher, the system offers a choice between two payment methods, namely:a) “Employer purchase” – payment through a corporate budget provided by the employer company;b) “Card payment” – direct payment in euros (EUR) by credit or debit card through the Platform’s payment operator (e.g. MyPos). |
| 5.2. The order and payment are considered complete after a successful transaction confirmed by the system. In case of unsuccessful payment, the Platform notifies the User with an automatic message and the reservation is considered unconfirmed. |
| 5.3. The contract is concluded at the time of booking an appointment and paying for the consulting service. Each individual hour represents a separate consultation and a separate contract within the meaning of clause 4.9. of the General Terms and Conditions. |
| 5.4. After booking an appointment for a consultation, the User receives a message from the Platform at their e-mail address confirming the date and time of the upcoming consultation. The e-mail message includes an individually generated link to an online room for the meeting with the selected Specialist. The online meeting is conducted through a secure integration with the Google Meet service. The meeting is also displayed in the Platform’s calendar for the respective day and time. 5.5 Integration with Google Calendar and event managementPurpose of integration. The Mindromeda Platform uses Google Calendar API to enable automated creation, updating and deletion of events related to online consultations conducted through the Platform. The integration aims to facilitate the organisation of meetings and ensure accurate synchronisation of Specialists’ schedules. Authorisation of the Specialist’s account. Authorisation to access Google Calendar is required only from Specialists who conduct online consultations. Authorisation is provided via OAuth 2.0 and allows the Platform to create, update and delete events only in connection with the consultations that the Specialist conducts through Mindromeda. The Platform does not have access to other events in the Specialist’s calendar.Creating and synchronising events. When booking a consultation, the system automatically creates an event in the Specialist’s Google calendar containing information about the date, time and manner of the meeting. When a meeting is changed or cancelled, the Platform automatically updates or removes the corresponding event in the Specialist’s calendar. Access to Users’ calendars. The Platform does not require or receive access to Users’ Google calendars. Users receive an email invitation to the meeting and can choose to add the event to their personal calendar. The Platform does not have access to their calendars and does not process events that are not created through the Platform. Access restriction and data protection. The platform does not read, edit, or use information from other events in the Specialist’s calendar. Mindromeda does not collect, store or share data from calendars for marketing, analytical or other purposes other than the functionality of scheduling and synchronising consultations. The integration is carried out in strict compliance with the Google API Services User Data Policy, including the Limited Use principle.Termination of access Specialists can terminate the access provided at any time via the page: https://myaccount.google.com/permissions Termination of access does not affect events that have already been created. Compliance with GDPR. All data processed in connection with the integration is processed in accordance with the General Data Protection Regulation (GDPR), the Personal Data Protection Act and the Platform’s Privacy Policy. |
| 6. RIGHTS AND OBLIGATIONS OF EMPLOYER COMPANIES |
| 6.1. (1) The employer company, through its Administrator, is obliged to validate Users who have submitted information to the Platform that they are employees of the specific employer company. (2) The Company shall not be entitled to validate Users on behalf of the Employer Company. (3) The Company shall not be obliged to monitor whether all Users who are employees of the employer company and have indicated this status have been validated by the employer company, and the employer company may allocate points to them. |
| 6.2. (1) The Employer Company, through its Administrator, is obliged to monitor at all times whether all validated Users continue to hold the status of “Employee”. (2) In the event that a User’s employment relationship with the Employer Company is terminated, the Employer Company, through its Administrator, is obliged to remove that User from its list of validated users. The removal terminates the User’s access to the corporate budget (“Employer Benefit”) and/or to prepaid vouchers provided, as well as their right to use any unused balance thereof. After the removal, the Company blocks the possibility of using these funds on the Platform.(3) The employer company may check all deleted users (“Rejected Users”). (4) The Company shall not be entitled to remove Users on behalf of the Employer Company. |
| 6.3. (1) The Employer Company is fully responsible for providing and distributing corporate budget (in euros) and/or prepaid vouchers only to Users who are its current employees.(2) The Company shall not be responsible for monitoring or verifying whether Users who use a corporate budget or prepaid vouchers are employees of the respective employer company. |
| 6.4. The employer company undertakes to inform its employees about the possibility of using the services of the Platform. |
| 6.5. Upon termination of the individual contract between the Employer Company and the Company, the Employer Company shall be obliged to notify its employees that, as of the date of termination, they will no longer be able to use the corporate budget and/or prepaid vouchers provided to them, and that henceforth all consultations shall be paid for by direct payment in euros (EUR) through the Platform’s payment operator. |
| 7. RIGHTS AND OBLIGATIONS OF USERS |
| 7.1. The Company provides Users with access to the services offered on the Platform solely and exclusively in accordance with the provisions of these General Terms and Conditions. The Company reserves the right to change the scope of the services, the manner of their provision and the information content of the Platform, including to expand or restrict them at any time, without the need to notify Users of these actions in advance. |
| 7.2. The Company monitors the process of providing the service and, if technical problems are identified, shall take measures to resolve the problems as soon as possible, depending on the technical specification of the specific problem. |
| 7.3. Users are obliged to pay, and the Company is entitled to receive, the price of the consultations they have requested, paid through the Platform in euros (EUR) by means of a voucher, a corporate budget provided by the employer, or a personal debit/credit card. |
| 7.4. In cases where consultations are provided under corporate programmes, Users are obliged to use only the vouchers or corporate budget provided to them by their employer to pay for the services. The Company is entitled to receive the value of the payments made from the employer or from the User themselves, in accordance with the applicable payment method. |
| 7.5. Users are entitled to receive the services in compliance with the applicable legislation in force and in accordance with the provisions of these General Terms and Conditions. |
| 7.6. All actions of Users that are contrary to the General Terms and Conditions, as well as actions that may or could result in a violation of the Platform or the services provided by it, or the activity of the Company as a whole, as well as actions that lead or could lead to a violation of the rights and legitimate interests of the Company and/or the Specialists, shall be considered by the Company as a violation of these General Terms and Conditions. |
| 7.7. In the event of a breach of these General Terms and Conditions, the Company shall be entitled to take immediate action against the relevant User as provided for in these General Terms and Conditions and in the applicable legislation. |
| 7.8. Users shall not be entitled in any way to transfer their rights or obligations to third parties or to allow third parties to exercise, in whole or in part, their rights arising from their relationship with the Company in connection with the use of the services provided on the Platform. |
| 7.9. Users have the right to request and receive information from the Company regarding the terms and conditions and manner of use of the Platform and the services provided by it. |
| 7.10. Users have the right to notify the Company by email at feedback@mindromeda.com of any problems they have encountered in using the Platform (including errors, technical difficulties, etc.). |
| 7.11. In the event of obstacles preventing the selected Specialist from conducting a consultation requested and paid for by the User, the Company undertakes to notify the User no later than 24 hours before the time of the consultation. In this case, the User has the right to choose one of the following: |
| a) to book a new consultation time, in which case the cost of the originally paid consultation is automatically refunded to the balance of the payment method used (corporate budget or prepaid voucher), or provided as a credit in the user profile (wallet), which automatically covers the new booking, without the need for a new payment, or b) have the amounts paid for the consultation refunded in the appropriate manner to the corporate budget, to the balance of the prepaid voucher or through the original payment method.In all cases where the consultation is not conducted due to the fault of the Specialist, the User shall not make a repeat payment. |
| 7.12. In the event that a consultation requested and paid for by the User is not conducted for reasons not attributable to the User, the latter shall be entitled to: |
| a) to book a new consultation with the Specialist specified by them without additional payment, or |
| b) to be fully reimbursed for the amounts paid for the consultation that did not take place, including through a refund to the corporate budget or the balance of the prepaid voucher, if such were used. |
| 7.13. In the event that a consultation requested and paid for by the User is not held due to the fault of the User and without the latter having exercised their right of withdrawal under Section 8 of these General Terms and Conditions, the User shall not be entitled to a refund of the amounts paid, including funds deducted from the corporate budget or from the value of a prepaid voucher. |
| 7.14. Within 24 hours after the consultation, the User will receive an email giving them the opportunity to rate and comment on the consultation provided. Users can also send their comments and reviews to the Company’s email address: feedback@mindromeda.com |
| 7.15. In the event of a negative comment being sent by a User in connection with a consultation, the Company has the right to contact the User to clarify the circumstances that led to the negative comment. |
| 8. RIGHT OF WITHDRAWAL |
| 8.1. A User who has paid for a consultation with a personal debit or credit card has the right to withdraw from the contract within 14 days of making the payment, provided that the consultation has not taken place. |
| 8.2. When exercising their right under Article 8.1, the Company shall refund the amount paid by the User no later than 10 (ten) days from the date on which the grounds for the refund arose. The refund shall be made using the same payment method used by the Consumer for the initial payment (including via MyPos or bank transfer), unless the Consumer has expressly agreed to the use of another payment method and provided that this does not result in additional costs for them. 8.2.1. When the consultation is paid for through a corporate budget or a voucher provided by the employer, the right of withdrawal is exercised under the terms and conditions set by the employer or the corporate contract. In such cases, the Consumer does not pay for the consultation personally and the right of withdrawal is governed by the internal rules of the employer/corporate contract. |
| 8.3. The User has the right to cancel a booked and paid consultation appointment no later than 24 hours before the consultation time. In this case, the User shall be refunded the amount paid for the consultation, including by refunding the relevant part of the corporate budget or the balance of the prepaid voucher, if such have been used. |
| 8.4. If the User cancels a booked and paid consultation appointment less than 24 hours before the consultation, the Company shall not be liable to refund the amount paid, including funds deducted from the corporate budget or from the value of the prepaid voucher. |
| 9. PERSONAL DATA. CONFIDENTIALITY |
| 9.1. The Company undertakes to ensure, to the maximum extent possible, the confidentiality of the information provided by Users that contains personal data. The processing of personal data on the platform is carried out in accordance with the Privacy Policy, prepared in accordance with the requirements of the General Data Protection Regulation and the Personal Data Protection Act. |
| 9.2. The platform uses various providers who may use tracking technology in the form of small text files commonly referred to as “cookies”. These are used on Users’ personal devices when they visit the platform. Cookies are used to personalise the user experience and choices (e.g. language preferences) and to obtain more information about how the platform is used. The type, collection and use of cookies are carried out in accordance with the accepted Cookie Policy. |
| 9.3. During consultations with a specialist from the Platform, all discussions are completely confidential and will not be shared with anyone unless the information disclosed poses a danger to you or others and is required to be disclosed by law. |
| 10. LIABILITY |
| 10.1. Users are responsible for the accuracy and confidentiality of the personal data provided on the Platform, or any other data provided in connection with the use of the services (including payments and the like). |
| 10.2. The Company shall not be liable for any damages arising from the use or inability to use the Platform, including damages caused by malicious software, viruses or inaccuracies or omissions in the information, unless such damages result from intentional misconduct or gross negligence on the part of the Company. |
| 10.3. The quality of the consulting service requested through the Platform is the sole responsibility of the Specialist who provided it. The Company is not responsible for the acts, actions, behaviour, conduct and/or negligence of the Specialists. |
| 11. COPYRIGHT |
| 11.1. “MAINDOMEDA” EOOD with UIC 206452021 is the owner of all intellectual property rights to the Platform and its content, including program codes and software solutions, databases, text and graphic images, and any other information stored on the Company’s servers, which is subject to copyright within the meaning of the Copyright and Related Rights Act. |
| 11.2. The intellectual property rights to the Platform and its content may not be reproduced, modified, transmitted or used for any purpose without the prior written permission of MAINDOMEDA EOOD. |
| 11.3. Written permission shall be deemed to be any permission given on paper by the manager of MAINDOMEDA EOOD or by another person authorised by him. Written permission shall also be deemed to be any permission given in electronic form, by means of an electronic document signed with a qualified electronic signature. |
| 12. TERMINATION |
| 12.1. In the event of a violation of a provision of the applicable legislation or these General Terms and Conditions and/or a violation of the rights and legitimate interests of the Company, the Specialists or other third parties, the Company shall have the right to: |
| take legal action to prevent and/or stop the violation committed by the User; |
| notify the competent authorities, including providing them with the data of the relevant User available to the Company; |
| notify the holders of the affected rights and legitimate interests of the established violation committed by the User, including providing them with the data of the respective User available to the Company; |
| take other actions permitted by law at its discretion. |
| 12.2. If the online consultation is cancelled by the Specialist, the Company shall refund the relevant amount to the corporate budget or the balance of the User’s voucher in full, and the User may book a new appointment with the same or another Specialist. |
| 13. FINAL PROVISIONS |
| 13.1. The headings in these General Terms and Conditions are used for convenience only and do not affect the interpretation of the individual texts, including the will of the Parties. |
| 13.2. The Company reserves the right to change these General Terms and Conditions at any time. When a change is made, the updated version of the General Terms and Conditions will be published on the Platform and will take effect immediately after its publication. |
| 13.3. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. If no agreement is reached, all unresolved disputes arising from or relating to the contract between the parties, including disputes arising from or relating to its interpretation, invalidity, performance or termination, as well as disputes concerning the filling of gaps in the contract or its adaptation to new circumstances, may be resolved by the competent court. |
| 13.4. In the event of a dispute, the User may refer to the conciliation commission of the Consumer Protection Commission: https://kzp.bg/pomiritelna-komisiya and file a complaint on the website for online dispute resolution:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=BG |
| 13.5. If any clause of the General Terms and Conditions is declared invalid, that clause shall not apply, without affecting the applicability of the rest of the General Terms and Conditions. |
| 13.6. For matters not covered by these General Terms and Conditions, the provisions of the applicable Bulgarian legislation shall apply. |
| These General Terms and Conditions were adopted by the Company on 1 November 2025 and shall enter into force on 15 November 2025. |
