The support you need. All in one place.
Mindromeda is a mental health platform where you can find the right specialist, book a session and manage your appointments online or through the mobile app.
How Mindromeda works
1. Create a profile
2. Choose a specialist
2. Choose a specialist
What would you like support with?
Explore the topic you need support with and the specialists who work in that area.
Have a question? Start here.
Mindromeda is a platform for mental and emotional wellbeing, connecting users with a curated team of professionals – psychologists, psychotherapists, coaches and other wellbeing experts.
Through the platform, you can book online sessions, meet via Google Meet, and use an employer-sponsored benefit if your company is a Mindromeda partner.
No. Mindromeda does not require a referral or prior diagnosis.
You can register quickly and easily using your email address.
Yes. You can edit your information at any time or delete your profile through
“Settings” - “Delete Profile”.
- Register with your email address.
- Browse a carefully selected team of mental and emotional health professionals.
- Choose the specialist who best matches your needs and preferences.
- Book your session.
- Make a secure digital payment or use a voucher / employer-sponsored benefit
- Join your meeting online through Google Meet directly in the platform
- After the session, leave a rating and comment for the specialist to help us maintain high-quality services.
Mindromeda offers a diverse team of specialists, each with different expertise and approach. Choose a professional whose style, background and therapeutic approach feel right for you.
- Online sessions take place via Google Meet, directly through the app or web platform.
- In-person sessions are available only when the specialist lists a verified and Mindromeda-approved office where they conduct live consultations.
Yes. You can change or cancel your session up to 24 hours before it begins.
If you cancel later than 24 hours:
- the payment is not refunded, and
- the session cannot be rescheduled.
If a specialist cancels, the payment or voucher value is automatically refunded to your profile.
If you are experiencing an urgent or life-threatening situation, contact local emergency services immediately, or call 112. Mindromeda does not provide emergency services, but you may contact us for technical or administrative assistance.
Payments in Mindromeda are fully digital, using:
- debit/credit card (primary method),
- Apple Pay / Google Pay,
- voucher,
- employer-sponsored benefit.
Mindromeda uses MyPOS – a certified and secure payment platform that ensures protected and properly processed online transactions.
A voucher is a generated alphanumeric code representing a specific monetary value that can be used to book a session.
Yes. If you need an invoice for your payment, email us at ask@mindromeda.com and include your personal or company billing details. We will send the invoice to you by email.
If your employer is a Mindromeda partner:
- You will receive a corporate code.
- Activate it via “Settings” → “Connect to Company”.
- You will gain access to your employer-sponsored benefit
All specialists undergo a strict verification process to ensure quality, professionalism and ethical standards. The process includes:
- verification of diplomas, qualifications and professional experience;
- feedback from universities, former employers and clients;
- verification of language proficiency (if offering sessions in more than one language);
- an interview with the Mindromeda team evaluating competence, approach and alignment with our values;
- assessment of compliance with Mindromeda’s professional and ethical standards.
Only specialists who successfully pass all stages are approved and activated on the platform.
No. Sessions are not recorded, unless both parties give prior written consent.
Your data is stored encrypted on secure servers within the EU and processed in accordance with GDPR.
After each session, you will receive a short evaluation form. You may also send suggestions or comments to ask@mindromeda.com. Your feedback helps us maintain and improve the quality of our services.
Yes. You can report any issue by emailing ask@mindromeda.com. All reports are reviewed confidentially and responded to promptly.
Didn’t find an answer to your question?
Email us at ask@mindromeda.com and our team will assist you as soon as possible.
